Innovation & Creativity Processes

True innovation doesn’t happen by edict or by hoping it into existence. We use a set of results-oriented processes to help teams and organizations empathize deeply with customers in order to create “user-centric solutions.”

Organizations can seek innovation when facing a fundamental threat to their existence or when they want to become more responsive to customers, clients, or end users. Sometimes these projects are short-term due to a very specific need and other times they involve a longer-term goal. With larger-scale engagements, participants experience a long-term shift in their fundamental way of doing work. Organizations increase their tolerance for ambiguity and their orientation toward creating processes and services that serve customers first and organizational needs second.

We use the following tools and processes:

  • Design Thinking
  • Prototyping and Testing
  • Organizational Implementation of Innovation
  • Capacity-building for Innovation
  • Appreciative Inquiry and Strength-based Approaches

Please contact rod@rodgithens.com for more information.