Organizational Change in Franchises through Advisory Boards

How do franchise organizations build momentum around change and an atmosphere of trust? Franchising brings a unique set of challenges in achieving organizational change.  The main challenge is that franchise organizations actually consist of various firms (called franchisors and franchisees).  One solution is fostering a healthy relationship with franchisees through franchise advisory boards.  At their best, franchise associations and advisory boards help ensure that franchisee voices are heard and that collaborative relationships exist between the franchisor and franchisees.

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Online Learning & Centralization of Commuity College Systems

Workforce development training is an important part of the mission of community colleges.  Increasingly, students need and expect online courses to be an option for some or all of their programs.  I conducted a study looking at why some community and technical colleges offer more online programs than others.  Continue reading

Professors’ Impact on the Real World

For many professors in leadership and organization studies-related fields,  a big part of our job is thinking seriously about how organizational leaders can address the world’s problems and opportunities. However, it’s fair to say that the for a good number of professors, the extent of their real world impact doesn’t go beyond an indirect impact through their teaching. Continue reading

Four Principles in Educating For Diversity-Related Change

How do public sector employees successfully seek LGBT-friendly changes in their workplaces?  I conducted a case study of a 20-year effort to attain domestic partner benefits in one large state university system.  The public sector has always lagged behind large private sector employers in offering employee benefits and other policies that are equitable for LGBT people. Part of that study looked at how employees educated the public, state officials, other employees, administrators, and board members to support the changes.

The four most relevant findings for others seeking such changes in public sector organizations are: Continue reading

Does Lack of Professional Experience Discourage Participation in Online Learning Settings?

With online learning in professional settings for adults, instructors often wonder whether their less experienced students feel comfortable participating.  A study I conducted several years ago suggested that in online professional development courses, novices were actively observing online discussions but made few contributions.  In other words, novices “participated,” but were in the background.

However, this new research I conducted Continue reading

What the Research Says on LGBT Workplace Issues

Issues related to lesbian, gay, bisexual, and transgender (LGBT) people in workplaces are common diversity topics today.  It is widely accepted in many workplaces that LGBT employees should be made to feel as welcome and included as anyone else.  Workplace inclusion, employee affinity groups, and LGBT-specific diversity initiatives are commonly addressed by U.S.-based HR and diversity practitioners. Continue reading

Three Key Findings About Online Occupational Education in Community Colleges

Online course offerings are a major part of community colleges’ workforce development efforts. These courses are key in providing access for people who need job training, but cannot attend traditional face-to-face programs either because the program isn’t offered in their geographic area or because of work/family commitments. Continue reading

Online Contract Training in Community Colleges

Community colleges in the United States have become major providers of human resource development services, particularly through offering workforce development training to local employers.  The addition of workforce development services to community colleges is a fairly recent phenomenon.

Some see workforce development efforts as diluting community colleges’ historic mission of providing affordable and accessible opportunities for students to transfer to four-year institutions.  Continue reading