Giving Up Control to Build a Learning Culture in a Healthcare System

A case of strategy development through participation in a large, complex organization.  Few other industries have the potential to impact life and death as much as the healthcare sector.  Healthcare organizations that don’t provide sufficient attention to learning, improvement, and growth put their patients’ safety and well-being at risk. A team I led facilitated an 18-month process to enhance learning within a 40-location healthcare system with over 12,000 employees that faced unprecedented changes due to internal and external pressures.  The CEO wanted to make learning “everyone’s business,” as opposed to trainer-centric.  The… Read More

Dreaming of the Perfect Marriage: Learning and Organizational Strategy

Data suggest that leverage points exist to change employee perceptions. Few chief learning officers (CLOs) disagree they have a mandate to ensure that learning initiatives align with organizational strategy.  A great deal of research exists about how to align the two.  However, what does it look like for employees to connect their learning and development with an actual organization’s strategy? The term “line of sight” refers to how well an employee can see and understand the connection between their work and organizational strategy.  If employees can see a connection between their daily work and… Read More

Eight Areas to Rethink in U.S. Higher Education

I just finished reading The Innovative University: Changing the DNA of Higher Education from the Inside Out, written by Clayton Christensen and Henry Eyring (2011).  Christensen is the noted expert on innovation from Harvard Business School. The basic premise of the book is that higher institutions education in the U.S. have attempted to emulate the model of Harvard, with several distinctive and very expensive features.  Colleges and universities have developed cost models that are unsustainable and most need to re-evaluate their practice and consider adoption of new models in order to be… Read More