FAQs About Training

Our Services

Can you do customized training or in-house training for our organization or group?
Yes, we love doing custom training! Please contact us for details about your needs at info@githensassociates.com. 

Are you available for facilitation services, in addition to training?
Yes, group facilitation and action planning is a significant portion of the business.  Our team is available for face-to-face and online facilitation.  Our expertise includes facilitating groups in problem-solving, innovation and creativity processes, program development, strategic planning, and other scenarios.  Please contact Rod Githens or see our Consulting Overview for more details. 

Course Logistics

I registered for an event, when will I receive my confirmation or login information?
Our system sends confirmation, invoice, and login information upon registration.  Please check your bulk or junk email to ensure that it’s not there.  Please add hi@tickettailor.com and info@rodgithens.com to your address book.

What is your policy on substitutions, changes, and cancellations to the registration?
Participant substitutions are welcome and can be made at any time before the start of the course.  Refunds are available 30 days before the start of classes, minus a 20% service charge. Refunds are not available if canceling less than 30 days before the event. However, registration fees can be transferred to a future class within six months of the original course, if made at least two days before a session. 

Please note that if you do not attend and you do not contact us in advance, you are responsible for the entire payment.

Payments and Purchasing

Do you accept purchase orders?
Yes, we accept purchase orders from established organizations.  Please email info@githensassociates.com to arrange payment by purchase order.

Are you able to work with state and local government agencies in California who choose to purchase through the California Multiple Award Schedule (CMAS)?
Yes, our CMAS # is 4-20-03-0816A. 

Are you a certified small business?
Yes, our State of California Small Business Certification ID is 2016663.