Needs Assessment as a Learning Tool: Three Findings

Needs assessment can be used to determine what factors are causing a problem. Can it also be used to improve organizational learning? With my colleague, Dr. Denise Cumberland, I was involved in a project that sought to understand if needs assessment could be used as an organizational learning tool, in addition to identifying causes of a problem.  We worked with a Fortune 200 quick service restaurant chain and their “broken” new product development process.  Data were gathered from multiple stakeholder groups using interviews and a survey questionnaire. Rod GithensRod specializes in innovation, design,… Read More

Four Lessons from The Toughest Leadership Job(s)

Where is it hardest to be a leader?  A major company attempting a comeback… a huge conglomerate like General Electric…leading major government agencies?  In an article in Forbes, Rob Ashgar claims that the toughest leadership job isn’t being head of one of America’s major companies, but rather being the president of a major university. Rod GithensRod specializes in innovation, design, and strategy through his consulting work and as a professor at University of the Pacific.  He helps leaders get results through using innovation and creativity processes, strategy development and strategic planning, group… Read More

Four Principles in Educating For Diversity-Related Change

How do public sector employees successfully seek LGBT-friendly changes in their workplaces?  I conducted a case study of a 20-year effort to attain domestic partner benefits in one large state university system.  The public sector has always lagged behind large private sector employers in offering employee benefits and other policies that are equitable for LGBT people. Part of that study looked at how employees educated the public, state officials, other employees, administrators, and board members to support the changes. The four most relevant findings for others seeking such changes in public sector organizations… Read More

Coworking…Telecommuting 2.0?

As telecommuting has become a fixture in many workplaces, some have started to look for alternatives.  There’s a yearning for somewhat regular face-to-face interaction and a need for spaces that foster creativity and idea sharing. Traditionally, such sharing has been spawned through chance encounters at the “water cooler,” talking in the hall, or talking in the breakroom.  Rod GithensRod specializes in innovation, design, and strategy through his consulting work and as a professor at University of the Pacific.  He helps leaders get results through using innovation and creativity processes, strategy development and… Read More

Five Barriers to Knowledge Sharing in Franchising Organizations

The flow or transfer of knowledge is critical in a decentralized franchisee organization.  In these organizations, innovation often happens at the local, franchisee level.  Tacit knowledge is the informal implicit knowledge Rod GithensRod specializes in innovation, design, and strategy through his consulting work and as a professor at University of the Pacific.  He helps leaders get results through using innovation and creativity processes, strategy development and strategic planning, group facilitation and action planning, and program and initiative development.  More… rodgithens.com