Needs Assessment as a Learning Tool: Three Findings

Needs assessment can be used to determine what factors are causing a problem. Can it also be used to improve organizational learning?

Organizational Change in Franchises through Advisory Boards

How do franchise organizations build momentum around change and an atmosphere of trust with their advisory boards? With my colleague and former doctoral student, Dr. Denise Cumberland, we published an article presenting a framework for these boards. Basically, the model considers the competing emphases affecting the franchisor–franchisee relationship and the roles for human resources and organization development (HROD) professionals.

Five Barriers to Knowledge Sharing in Franchising Organizations

The flow or transfer of knowledge is critical in a decentralized franchisee organization.  In these organizations, innovation often happens at the local, franchisee level.  Tacit knowledge is the informal implicit knowledge